Return/Exchange/Cancellation Policy

1. All returns must be sent back to our Return Team; unauthorized returns may be refused or disregarded.

2. Return items must be in original condition, unused, unopened and free of stains with all original receipts/tags attached and in their original packaging. Incomplete returns may be refused or disregarded.

3. We will reship replacement using Standard Shipping. We reserve the right to determine a re-shipping method regardless of the shipping method used in the original order.

4. We do not offer refunds or returns in cases involving allergic reactions or adverse skin conditions due to products that we sell.

5. We are not responsible for items lost during return shipping. We recommend that you send your return via Regular/Certified/Registered Mail with Tracking Number to ensure the receipt.

6. To prevent any delays in handling returns, your name, order number and return authorization number must be indicated on or inside the return shipment.

7. Shipping fees from the original shipment to the customer are not refundable.

8. Items purchased from other retailers, dealers or resellers and not directly from Stylevana are not eligible for return, refund or exchange.

9. We reserve the right to refuse returns, cancel orders, or terminate accounts suspected from excessive returns, return fraud, or reselling.

10. We reserve the right to refuse unreasonable return requests. 

11. We reserve the right to change our return policies and/or reject any exchange requests for any reason without prior notice. Should there be any dispute, VT Cosmetics decision will be final.

How to Make a Return

You have 14 days from the receipt date to request a return/exchange of your ordered items. Return requests past 14 days will not be accepted. We also reserve the right to refuse any unreasonable return requests and returns that are not received within a reasonable time frame.

1. Please process your return request via the email Attn: Return Team. Please reference your order number and the return reason to submit the return request. Please allow 3 – 5 working days for your return to be authorized. If you did not receive an authorization email within 5 business days, please check your spam folder.

2. Our Returns Team will authorize your return, along with providing return instructions via email to you. Please package the items to be returned with their original condition, unused, free of stains withall original tags attached and in their original packaging.

3. You are responsible for the return shipping charges. We recommend you use a service with a tracking number to help us locate the package. If you have a tracking number for the package, please let us know by responding to our Return Team. In the case of defective or wrong items are verified, we will bear the return shipping charges. For us to reimburse you, you must return the goods via Regular/Registered/Certified mail with Tracking Number. We will not reimburse the cost for Courier or Express Mail Services. When you advise us of your return, you must also send us a photo of the invoice for your shipping cost for us to verify the cost.

4. Returns must be packed and shipped within 7 business days after our Returns Team authorizes the return. If you do not ship your return package within this time frame and provide us the tracking number, we will regard your return request as cancelled.

5. Upon receipt of your return, we’ll issue the refund or send a replacement to you depending on your request. If the replacement item is out of stock, item value will be refunded to you.

Return of Defective or Wrong Item

VT Cosmetics will be responsible for return shipping costs if the claim is confirmed to be valid, and if the defective or wrong items are returned via Regular/Register/Certified Mail with Tracking Number.

Return shipping costs will be refunded within 15- 30 business days of receipt of your return. No compensation for shipping costs will be provided when using other shipping methods.

Return items must be in original condition, unused, unopened and free of stains with all original receipts/tags attached and in their original packaging. Returns should be packed and shipped within

7 business days upon receipt of return authorization approval date.

 In cases of defective or wrong items return, we will provide a replacement item instead of a refund.

If replacement items are out of stock, item value will be refunded.